1. Introduction

These terms and conditions govern your use of our website and the purchase of goods from Fibres and Thread (referred to as “F&T”, “we”, “us”, or “our”). Please read these terms carefully before placing an order.

2. Ordering and Payment

2.1. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

2.2. Orders are subject to availability and confirmation of the order price.

2.3. Payment is required in full at the time of ordering.

3. Pricing and Taxes

3.1. All prices are in British Pounds Sterling (GBP).

3.2. We reserve the right to change prices at any time without notice.

4. Delivery

4.1. UK Delivery

• Delivery times and costs will be specified at checkout
• We aim to dispatch orders within 2-3 working days

4.2. International Orders

• International customers must email for a delivery quote before placing an order
• The customer is responsible for all import duties, taxes, and customs charges
• We cannot be held responsible for delays due to customs processing

5. Product Information

5.1. Natural Product Variations

• Our products are made from natural materials which may vary in color, texture, and appearance
• Product images are representative but actual items may differ slightly from website photos
• Such variations are inherent to natural materials and do not constitute a defect or grounds for return

6. Returns and Refunds

6.1. 14-Day Return Policy

• You have 14 days from receipt to return unused items in original condition
• Return postage costs are the customer’s responsibility unless F&T is at fault
• Returns must include original packaging and documentation
• Proof of postage is required for all returns